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COVID-19 and Forest Creek Animal Hospital

March 18, 2020
By: Forest Creek Animal Hospital Management

UPDATE: Effective March 24th at 11:59pm:

Williamson County’s Stay Home Stay Safe Order states that veterinary hospitals are an essential business. In order for Forest Creek Animal Hospital to help our patients most in need while protecting our clients, staff and doctors as best we possibly can, we have made the following additional changes effective until the Stay Home Stay Safe Order is lifted:

  • SHORTENED HOURS: 8am – 6pm, Monday – Friday. We will be closed on Saturday.
  • We will no longer be seeing any grooms, baths, bath completes, nail trims, anal gland expressions, annual vaccine appointments, or wellness appointments. If you have any of these services scheduled for your pet, a member of the FCAH team will be reaching out to you to help reschedule your appointment.
  • We will no longer be performing any surgical procedures, with the exception that a postponement would cause undue injury or stress, which will be at the doctor’s discretion. If you have a surgical procedure scheduled for your pet, a member of the FCAH team will be reaching out to you to help reschedule the procedure.
  • We WILL be seeing sick or ill animals and emergencies as well as puppy and kitten series boosters where the delay could cause health issues.

Thank you all, again, for your continued support as we make these changes.

UPDATE: Effective March 19th at 1:30pm:

Due to the recent confirmed cases of COVID-19 in the Williamson County community, we are taking even more stringent measures to protect our clients and staff.

 We will no longer be seeing clients in exam rooms for their scheduled appointments.

 Please call 512-238-7387 when you arrive and we will have a technician speak with you over the phone to get patient history and current information before coming to your vehicle to retrieve your pet.

 Our technician will take your pet into the exam room where the doctor will perform the exam and call you to discuss any needed treatments and procedures. After completion of the agreed-upon treatments and procedures, our receptionist will take payment over the phone. Your pet will then be returned to you with any appropriate medications and supplies.

 A massive thank you to our clients for their continued patience and understanding as we adjust to these challenging times. We appreciate you all.

In an effort to keep our clients, staff, and doctors safe during the coronavirus outbreak, effective March 18th at 7:00am, Forest Creek Animal Hospital will be implementing several new procedures and policies for the foreseeable future.

  • To minimize exposure for our clients and staff our lobby is closed. There will be no waiting inside the clinic for appointments.

  • All medication refills, prescription pick-ups, and food pick-ups are to be called in ahead of time and will be brought out to our client’s vehicle. Payment will be taken over the phone prior to arrival or, if necessary, taken from the vehicle at the time of arrival.

  • Until the resolution of the crisis, we will see no walk-ins.

  • Scheduled drop-offs and emergencies will be seen by the surgery doctor.

  • Due to our challenging staffing situation emergencies may be best served by going to Central Texas Veterinary Specialist (512-900-2778) or Heart of Texas Veterinary Specialist (512-744-4644).

  • All nonessential services will be discouraged during this time. This includes annuals, nail trims, and boosters for adult dogs (leptospirosis vaccines, influenza vaccines, and Bordetella’s). We understand that a family pet is a member of the family, if these services are deemed a necessity, they will be handled on a first-come, first-served basis. (Annuals will need to be scheduled).

  • For our clients that have surgery scheduled, please call when you arrive and a technician will meet you at your vehicle.

  • Grooms are to be dropped off between 7am – 10am with our groomer meeting clients at their cars. Patience with this process and pick-up is greatly appreciated and may be necessary.

  • Baths and bath completes’ will also be greeted at the vehicle. We will continue to offer these services unless our staffing dictates otherwise.

During this period of heightened concern, for the protection of our staff and clients, if you have the need to cough or sneeze, please cover your nose and mouth. Cooperation is a must and greatly appreciated.

We are continuously disinfecting high-touch areas and are all trying to do our part to follow CDC guidelines. This is in addition to our routine cleaning and professional cleaning services.

Forest Creek Animal Hospital recognizes that daily life for all of our clients has been disrupted and everyone is simply doing their best to stay safe during these uncertain times. We too are trying to do the best we can with our new circumstances, while still trying to help care for the community we love. We appreciate everyone’s cooperation and understanding as we adjust to our new routines.

Covid-19 Notice: We are currently open during normal hours, but are only operating in a curbside capacity. Call us if you have questions!

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